Site Concept — Sun Home Saunas 2026 Rebuild
SPRING WELLNESS EVENT — Save Up to $1,500 on Select Saunas + Free Shipping Shop Now →
Help Center

How Can We Help?

Answers, guides, and a specialist on standby — whenever you need one.

Knowledge Base

Help Articles

Real answers from our support team — browse by topic.

Sauna Temperature Guide

Infrared heating expectations by model

Our infrared saunas are optimally used between 110°F and 120°F as infrared wavelengths heat your body directly at the cellular level. This allows you to get an incredibly deep detox from the inside out.

The deep penetration of infrared provides a deep detox and helps with inflammation/muscle pain reduction as well as joint pain reduction.

There are many factors that could affect the max temp, which is not as important with infrared — the efficiency and EMF levels of the heaters are what makes a world-class infrared sauna.

With proper electrical setup and optimal conditions (room temperature between 65–70°F) the following maximum temperatures can be expected:

  • Luminar Outdoor Saunas: ~170°F
  • Eclipse Indoor Infrared Saunas: ~165°F
  • Equinox Full-Spectrum Saunas: ~155°F
  • Solstice Far-Infrared Saunas: ~140°F

The time it takes to reach temperature will vary with room temperature and/or weather, but under optimal conditions it can take about 30–60 minutes to reach 120°F (depending on the model), and longer for the higher temperatures.

InfraredTemperature

Full-Spectrum vs. Far Infrared

Understanding infrared wavelengths

When we say full-spectrum infrared or far infrared, we are talking about the wavelengths emitted by the infrared heaters and the health benefits associated with those specific wavelengths.

Below are the different levels of the electromagnetic spectrum from shortest to longest wavelength:

  • Red (visible) — shortest wavelength, shallow penetration
  • Near Infrared (not visible)
  • Mid Infrared (not visible)
  • Far Infrared (not visible) — longest wavelength, deepest penetration

While red light, near infrared, and mid infrared are great for skin health, anti-aging, and cognitive health, most of the heavy-duty health benefits (deep detox, inflammation reduction, pain relief) come from far infrared — the deepest-penetrating wavelength.

Full-spectrum saunas (Equinox, Luminar) deliver all wavelengths simultaneously. Far-infrared saunas (Solstice) focus on far infrared for targeted deep detox.

TechnologyInfrared

Equinox vs. Solstice — Which Is Right for You?

Quick comparison of our indoor lines

The Equinox saunas are full-spectrum and reach up to 155°F. They deliver near, mid, and far infrared for the broadest range of health benefits.

The Solstice saunas are far-infrared only and reach up to 140°F. They focus on deep-penetrating far infrared for targeted detox and pain relief at a more accessible price point.

Both lines feature our patented EMF shielding (0.5 mG), eco-certified Eucalyptus wood, and tool-free magnetic assembly.

ComparisonIndoor Saunas

Can I Use the Equinox or Solstice Outdoors?

Indoor vs. outdoor placement guidelines

The Equinox and Solstice saunas are designed for indoor use and are not weatherproof.

If the sauna will be in an entirely enclosed space such as a covered patio with walls or windows, a garage, or basement, those can be appropriate applications as long as the sauna will not be exposed to any kind of precipitation or wind.

For outdoor use, our Luminar Outdoor sauna is engineered with aerospace-grade aluminum to withstand all weather conditions — rated the #1 outdoor sauna by Variety, Rolling Stone, and the New York Post.

PlacementOutdoor

Delivery & Assembly — What to Expect

From order to first session

The delivery company will call you a few days out to schedule a delivery time to make sure you are home. Your sauna will be delivered as close to your garage as possible. If there is anything impeding the truck's pathway (low-hanging branches, steep or narrow drive), they will deliver the crate at the end of your driveway.

All of our indoor sauna boxes are meant to fit through doorways and be taken up/down stairs. The heaviest box will be about 150 lbs.

For assembly, there are no power tools required. All holes are pre-drilled to make for easier installation. An instructional video is provided and assembly typically takes 30–60 minutes with 2 people.

For professional installation, many of our customers use Pure Install.

DeliveryAssembly

How to Clean & Maintain Your Sauna

Simple cleaning protocol for longevity

Follow these simple steps to keep your sauna clean (always while the sauna is turned off completely):

  • After use, wipe down bench and floor with dry microfiber or other soft cloth. For any areas with moisture build-up, use a dry sponge to soak up excess moisture.
  • Open the roof vent and/or door. Leave open overnight, or for at least 2 hours after each session.
  • Using a natural cleaner or 1/2 white vinegar + 1/2 water solution, lightly spray a microfiber towel to wipe down interior surfaces.

Do not use harsh chemicals, bleach, or abrasive cleaners on the wood. A gentle, natural approach keeps the wood looking beautiful for years.

MaintenanceCleaning

Cold Plunge Pro — Temperature Setup

How to set upper and lower temp ranges

To set both the upper and lower range of temperature for your Cold Plunge Pro:

First: Hold down the down arrow for about 6 seconds to unlock the panel. The display will flash "ON".

Lower Temperature Setting:

  • Press and hold the SET button for 6 seconds to enter parameter adjustment mode
  • The display shows "E1" — indicating successful entry
  • Short press "Set" to find the "F3" mode
  • Adjust to your desired lower temperature

Upper Temperature Setting:

  • From F3, short press "Set" to find "F4" mode
  • Adjust to your desired upper temperature
  • Press SET to confirm and exit
Cold PlungeSetup

Cold Plunge Pro — Flow & Filtration Issues

Troubleshooting water flow problems

If you're having flow or filtration issues with your Cold Plunge Pro, try the following steps:

  • Check the water level — Make sure the tub is filled at least 1 inch above the jets inside the tub where water flows out.
  • Inspect the filters — Ensure the filter cups inside the tub are clean, properly seated, and free from damage.
  • Power cycle the unit — Turn off the unit at the control panel, unplug it for 30 seconds, then plug it back in and turn it on.
  • Flush the jet ports — While the unit is running, temporarily remove the filter cups and let the unobstructed water flow for 30 seconds to clear any debris.

If the issue persists after these steps, contact our technical support team — we'll get you sorted out.

TroubleshootingCold Plunge

Luminar App & WiFi Setup

Connect your Luminar sauna to the Sun Home app

Here's how to connect your Luminar sauna to the Sun Home Saunas app:

  • Download the Sun Home Saunas app: iPhone / App Store  |  Android / Google Play
  • Ensure your phone's Bluetooth is enabled and connected to a 2.4 GHz Wi-Fi network
  • Open the app and tap "Add Device" at the top of the screen
  • Turn your sauna completely off
  • Press and hold the power button on the sauna controller for 5 seconds until the WiFi icon blinks
  • Follow the in-app prompts to complete pairing

Note: The sauna must be connected to a 2.4 GHz network — 5 GHz networks are not supported.

LuminarAppWiFi

Red Light Therapy Compatibility

Which saunas support RLT panels?

Our indoor saunas (Equinox and Solstice) do not have built-in red light therapy or a compatible attachment.

However, our Luminar Outdoor Full-Spectrum Infrared Sauna has a compatible Red Light Therapy Panel add-on that can be purchased with it.

The Luminar Outdoor sauna comes in 2-person and 5-person sizes. The RLT panel mounts inside and delivers both red (660nm) and near-infrared (850nm) wavelengths for skin health, recovery, and cellular rejuvenation.

Red LightLuminar

Financing & Affirm Checkout

0% APR and payment plan options

We partner with Affirm and they offer 0% APR for 12 months if you qualify, along with other flexible payment options.

To checkout with Affirm:

  • Make sure your device is not signed in to Shop Pay, or use a different device
  • Go through the checkout process and enter all your information
  • When you get to Payment Method, select "Alternative Payment Methods" → "Affirm"
  • This will open a new tab for the quick approval process

If you have any issues, try a different browser as Affirm does not always work with every browser.

FinancingAffirm

Assembly Manuals & Guides by Product

Download manuals, spec sheets, and assembly videos

Sauna Blanket Not Heating?

Common troubleshooting steps

If your sauna blanket isn't heating properly, check the following:

  • Temperature setting — Make sure you've set it to your desired temperature
  • Plug connection — The most common issue is a loose plug connection to the blanket. Check that it's firmly seated
  • Heat-up time — Give it at least 15 minutes to fully heat up before use
  • Full coverage — Make sure you're going all the way in with your shoulders inside the blanket for best heat retention
  • Thermometer test — If it feels warm but not hot enough, place a thermometer inside to check actual temperature

If none of these solve the issue, contact our support team with a photo or video and we'll get it resolved.

BlanketTroubleshooting

RLT Mask Not Working?

Charging and troubleshooting steps

If your red light therapy mask isn't working properly:

  • Disconnect the mask from the remote while charging. The remote will not charge properly if the mask is plugged in.
  • Use the original USB-C cable and a reliable wall outlet or charging block (not a laptop or other device port)
  • Charge the remote for at least 2 hours before trying to use it again
  • Once charged, reconnect the mask and hold down the power button for a few seconds to turn it on

If the mask still doesn't power on after a full charge, reach out to our support team for a replacement.

RLT MaskTroubleshooting

Room of Choice Delivery Service

Premium delivery to your setup location

We offer Room of Choice delivery for $795, which includes:

  • Uncrating the sauna
  • Moving each piece to your desired setup location
  • Removal and disposal of all trash and packing materials

Note: This does not include installation or assembly. For professional assembly, we recommend Pure Install.

To add this service, contact our team and we'll send you an invoice.

DeliveryPremium
No articles match your search. Try a different term or contact our team.
Talk to Our Team

Here to help.

Tell us what you need — we'll route you to the right team.

Sales

Explore models, financing, and find what's right for you.

Customer Service

Orders, returns, product questions, and account help.

Technical Support

Troubleshooting, assembly, missing parts, and warranty.

Customer Service
What can we help with?
Pick what fits — we'll route your message to the right agent.
Technical Support
What's going on?
Pick what fits — we'll route your issue to a technical specialist.
Sales
How would you like to connect?
Choose what works best for you — we'll take it from there.

Chat Now

AI concierge + live specialists, 24/7

Call Our Team

1-844-728-6200
Mon–Fri 8a–8p EST

Send a Message

We'll respond within 1 business day

Speak with a Wellness Specialist

Share the details below — we'll connect you with the right specialist.

Send Us a Message

General Inquiry

Message Received

Thanks for reaching out. A specialist will be in touch within 1 business day — keep an eye on your inbox for a confirmation.

Schedule Your Call
Pick a time that works for you
Your details have been saved. Our team will come prepared to help.
FAQ

Frequently Asked Questions

Browse by topic to find the answers you need.

Ordering & Payment

We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal. Financing is also available through Affirm (0% APR available), Shop Pay Installments, and PayPal Pay Later.
Yes, we offer 0% APR financing through Affirm for up to 60 months on qualifying purchases. For example, the Eclipse 2-Person starts at just $168/mo and the Equinox 2-Person from $102/mo. Apply at checkout with no impact to your credit score.
Yes, all Sun Home saunas and cold plunges are HSA/FSA eligible through our partnership with TrueMed. You can use your pre-tax health savings to invest in your wellness.
No, promo codes cannot be applied to bundle products as they are already discounted. Bundles offer the best value with built-in savings that typically exceed any individual promo code discount.

Shipping & Delivery

We offer free shipping on all saunas and cold plunges — a savings of up to $1,500. Room of Choice delivery is also available on select models at no additional cost.
Most orders ship within 3–5 business days. Saunas typically arrive within 7–14 business days depending on your location. Room of Choice delivery may add 2–3 additional days for scheduling.
Currently we ship within the contiguous United States. For Alaska, Hawaii, and international shipping inquiries, please contact our support team at support@sunhomesaunas.com and we'll do our best to accommodate your order.
Our Room of Choice service includes delivery to the room you select, careful unpacking, and removal of all packaging materials. This premium service is available free on select sauna models, making setup as easy as possible.

Assembly & Setup

All indoor Sun Home saunas feature our tool-free Magne-Seal panel-locking system. No power tools, nails, clips, or buckles needed. Panels simply click into place magnetically. Typical assembly takes 30–60 minutes with 2 people.
Electrical requirements vary by model: Eclipse 2-Person: 120V dedicated circuit, NEMA L5-30P plug. Eclipse 4-Person: 240V, NEMA L6-30P (licensed electrician recommended). Equinox models: 120V, NEMA 5-20P, 20A dedicated circuit. Luminar Outdoor: 240V, NEMA L6-20P (licensed electrician + GFCI required).
Indoor saunas require 4–6 inches of clearance on all sides and 8–14 inches above the roof for ventilation. The Luminar Outdoor series needs 4–6 inches on all sides and 20–24 inches above the roof. Outdoor saunas must be placed on an elevated concrete or wood base — never directly on dirt or grass.
No. All Sun Home cold plunges are “plug and plunge” — no plumbing required. Simply fill with water, plug in, and set your desired temperature via the mobile app. It's that easy.

Warranty & Returns

All Sun Home saunas include a Limited Lifetime Warranty: 7 years on cabinetry and heaters, 3 years on controls and electronics. Extended protection plans are also available through XCover for additional peace of mind.
Cold plunges come with a 1-year standard limited warranty. We also offer 3-year and 5-year extended coverage options available at the time of purchase for comprehensive protection.
The Sauna Blanket comes with a 30-day money-back guarantee. Try it completely risk-free — if you're not satisfied, return it within 30 days for a full refund.
To initiate a return, contact our support team at support@sunhomesaunas.com or call 1-844-728-6200. Our team will guide you through the entire return process and ensure a smooth experience.

Technical & Product

Full-spectrum infrared delivers all three beneficial wavelengths: Near (700–1400nm) for skin and cellular health, Mid (1400–3000nm) for pain and inflammation relief, and Far (3000nm+) for deep tissue detoxification. Our True Wave and Eclipse heating systems deliver all wavelengths simultaneously for maximum therapeutic benefit.
All Sun Home saunas feature patented EMF/ELF shielding technology with third-party tested readings of just 0.5 mG (0.4 mG for the Sauna Blanket) — well below safety thresholds and industry-leading. You can relax with complete peace of mind.
Eclipse series: Canadian Red Cedar. Equinox & Solstice series: Kiln-dried eco-certified Eucalyptus. Luminar Outdoor: Red Cedar interior with an aerospace-grade aluminum exterior for all-weather durability and a spa-grade aesthetic.
The Cold Plunge Pro reaches a bone-chilling 32°F and creates thick floating glacier ice. It features a powerful 1HP motor, 3-step automatic sanitization (ozone + UV + 20-micron filter), and full mobile app control for setting your preferred temperature from anywhere.
No FAQs match your search. Try a different term or contact our team.
We're Here For You

Still Have Questions?

Our team is here to help you every step of the way.

Start Live Chat →
☀️

Sun Home Wellness Expert

AI + live support • Replies instantly

Hi! I'm your personal wellness consultant. I can help you find the right product, answer questions about our saunas, plunges, and recovery tools, or help with sizing. How can I help?